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Refund Policies

Refund Policy

1. Tour24 Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. At present a service fee of Rs 500/- and Rs 1000/- being charged for domestic and International respectively over and above the airline cancellation/rebooking fees.
2. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge. We take no liability whatsoever in this regard.
3. Please note that unless stated otherwise, it is mandatory to contact us for refunds and the airline will not directly refund the tickets booked from the website.

Cancellation Policy

1. Any changes on online booking are accepted 24hrs prior to departure only
2. Changes within 24 Hours of booking to be made through our helpdesk at 011-22482215
3. Our call centre timings are 09:00hrs to20:00 hrs (Except Sunday And National Holidays)
4. Any Cancellation/rescheduling for online bookings after 20:00hrs till 09:00hrs to be done directly through airlines helpdesk and cancellation/rescheduling reference number to be retained for respective airlines.
5. Any cancellation/rescheduling for online bookings done directly through airlines helpdesk need to be advised to within 12 hours of any changes through mail at -:
6. All booking booked on are subject to cancellation penalty levied by the airlines.